How do AI Virtual Assistants work? Features and benefits

Keyword: Conversational AI service desk

Ans. AI-powered virtual assistants are software programs. They use specific hardware like a smart speaker. Alternatively, one might find them as a feature on their smartphone, laptop, or any other device. They use voice recognition, machine learning, and voice-enabled Natural Language Processing (NLP).

AI virtual assistants took over manual processes on mobile devices, on the web, at homes, with electrical appliances, and more. More advanced AI virtual assistants are competing to become more empathetic and life-like like human beings.

These AI-powered VAs have contributed greatly to the process automation and Chatbot features of several modern conversational AI service desks like Rezolve.ai, Zendesk, etc. The VAs as Chatbots have made the process of auto-resolution very easy to implement. AI-powered VAs have proved to be a game-changer for help desk solutions.

Some of the prominent features and benefits of AI-driven VAs are:-

Features:-

• Voice recognition
• Answer general questions
• Give recommendations
• Operating electrical appliances like television, lights etc.
• Knowledge management
• Automated employee onboarding processes

Benefits:-

• Improved efficiency
• Better employee support
• Scalability with scope for more services
• Better employee productivity
• Cost cut down
• Quick results
• Better decision-making capability of the system
• Auto-resolution of queries within seconds

Learn more: AI service desk