HR Needs a Ticketing System Immediately For These 4 Reasons

The continued evolution of business procedures has created the need for simple processes for sharing information. The HR helpdesk system gives businesses a competitive advantage by making communication easier and faster.

Through a 24/7 HR helpdesk, HR staff can assist employees and ensure adequate turnaround time.Here are the top 4 reasons why your HR needs a modern service desk now:

The ever-growing and evolving workforce
With more activities online due to the pandemic, employees across all departments have found adequate hours to work. Additionally, many companies have gone global, making it difficult for HR to track or keep in constant contact with their employees. Additionally, sometimes an employee may submit a question or issue that needs to be addressed as soon as possible. If the HR agent is busy with other work, the whole process will be delayed and it will be very difficult.
Tons of inquiries and questions coming in
Since HR is the closest and most direct contact with employees, any question related to the job or company is put directly to HR, leading to a flood of questions and requests that HR must answer.

Some of the questions employees often ask are:
- What is the dress code?
- What are the working hours?
- When is the holidays? Etc.

Even though the company has uploaded all the details of such questions to its information base on its official website, employees are asking HR every minute.

No personal interaction
At times, HR may be endowed with a lot of work because it may miss some requests received or may not be able to answer a question, or if it is even answered, the answer may be incorrect or incomplete.
Lack of focus on other responsibilities
Daily work doesn’t end with answering employee problems or administrative work. It’s more like this:
Recruitment and selection.
Management execution.
Learning and development.
Planning.
Look after compensation and benefits.
Human resource information system management.
Data monitoring and human resource analysis.

Modern problems require modern solutions, and for the ultimate growth of your organization, people should not take risks. Rezolve.ai is a leading automated desktop chat service system, which guarantees you to solve various employee problems in real-time. The use of AI-enabled Rezolve.ai AD Ticketing System reduces 70% of recurring queries and increases HR staff productivity by up to 35%.

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